Returns & Exchanges
At The Spirits Room, we want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, we offer a 14-day window for returns and exchanges on all eligible food and beverage items.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Submit Documentation
For damaged or incorrect items, please provide clear photographs of the product and its original packaging to help us process your claim.
Wait for Approval
Our quality control team will review your request within 48 hours to ensure it meets our safety and hygiene return standards.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh replacement or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing